10312 Economic Development Specialist

Job Summary

Understand various types of business operations and cost structures to offer proposals in cooperation with our partners to support each specific customer's needs. Provide guidance to customers on prospective energy costs for their anticipated future end uses. This requires detailed understanding of PSEG Long Island rate and tariffs as well as billing determinants. Work closely with Electric Transmission & Distribution to expedite electrical connections to customer facilities to support their growth. Understand the elements of new electric services to various types of commercial buildings and advise prospective customers accordingly. 

Job Responsibilities

• Represent PSEG Long Island at Economic Development Partnership meetings with existing and/or prospective large business customers.  Present the suite of PSEG Long Island program offerings as well as NYS energy-related programs, relating as applicable to each business' specific operational plans.
• Develop and deliver economic development programs for small businesses and/or business organizations such as Chambers of Commerce or Business Improvement Districts (B.I.D.s).
• Speak with customers via e-mail, phone and in- person when conditions warrant such to help resolve localized issues and customer specific concerns.  Provide rate and tariff interpretation related to customer and consultant inquiries in order to facilitate the customer's understanding of how their operations may affect their expected energy costs.
• Provide technical guidance regarding character of electric service, metering, connection process and related costs, as well as energy efficient equipment and processes, renewables and their impact on the customer's prospective bills.  Provide technical guidance, support and coaching to customers to establish PSEG Long Island as a leader in energy technology, and to share knowledge and develop technical understanding for future utility technologies, e.g. renewables, electric vehicles, etc.
• Develop and cultivate contacts in a variety of PSEG Long Island business units in order to facilitate expedited services on behalf of their assigned customers.   Advocate for the “voice of the customer” and mobilize PSEG Long Island’s functions – Customer, Operations, and Media Relations – to provide timely and appropriate response to identified customer needs    
• Provide project management of economic development programs including development of marketing and promotion plans and reporting of participation and impacts.  Promote programs by representing PSEG Long Island at meetings with business leaders and organizations
• Develop and implement economic development programs to encourage customer/job growth, retention and attraction to/within our service territory. Collaborate with economic development partners in State, County, Town and local government to offer PSEG Long Island programs and programs from NY State to advance customer/job growth.
• Communicate regularly with business owners and C-level executives of all types of businesses and business associations, in order to promote PSEG Long Island programs and services.
• Provide single point of contact during a customer project to ensure that the business' energy needs are met according to their required schedule.  Counsel the customer on any required costs of providing electric service.  Understand and promote all NY State economic development programs; in particular, advocate for electric rate programs offered by the NY Power Authority. 

Job Specific Qualifications

• A Bachelor's Degree plus a minimum of seven years of marketing, customer service, or electric delivery experience. In lieu of a degree, ten years of marketing, customer service, or electric delivery experience will be considered.   
• Proficient in MS Office (Word, Excel, PowerPoint) Very strong public speaking and presentation skills.  
• Able to work independently with minimal oversight.
• Demonstrated time management and project management skills
• Demonstrated communication (both written and verbal), interpersonal and customer resolution skills. Includes a comfort level communicating with C-level executives of major businesses as well as owners of small businesses.
• Ability to engage in sensitive communications with economic development partners in various government agencies, as well as banks, real estate companies and other related partners.
• Familiarity with interdepartmental interfaces and ability to ensure that strong working relationships are cultivated and maintained 
• Understanding of business concepts in order to be able to develop growth/retention strategies for particular business customers.
• Understanding of the basic elements of electrical services to commercial facilities, including related costs and utility responsibilities.
• Demonstrated critical thinking and strategic planning.

Desired

• Advanced degree desirable.
• Advanced ability to present material to an audience of various level union and management personnel within PSEG Long Island, and to business executives and economic development partners.
• Flexibility when working on multiple initiatives simultaneously and often with little/no notice when priorities change.
• Familiarity with business economic concepts (cash flow, financial statements, etc.)
• Detailed understanding and/or experience with electric services to large, industrial facilities including any related impacts on substation circuit design and planning.